The Manager of IP Administration (IPAM) oversees the prosecution workflow and practice management for assigned practices, clients, and members of IP Administration. The Manager of IP Administration promotes a team environment and contributes to the development and promotion of policies and procedures.
- Manages daily workflow, staffing, and coverage issues by coordinating the assignment and prioritization of workflow under tight deadlines and constantly changing priorities.
- Schedules special work, including overtime work, with the approval of the Director of IP Administration/Senior Manager of IP Administration (Senior IPAM).
- Effectively addresses all attorneys’/technology specialists’ and/or clients’ practice-related needs in a timely manner including those resulting from planned or unplanned absences.
- Communicates with attorneys and technology specialists regarding workflow and special projects, etc. to ensure the needs of the attorneys, technology specialists, and clients are being met. The Manager of IP Administration communicates with staff and/or Document Specialty Services (DSS) to identify and facilitate the best approach. If special talents or skills are required to perform a specific task, the Manager of IP Administration is responsible for identifying the person best able to address that work. This may also involve completing the assignment him/herself.
- Functions as a liaison for members of IP Administration to attorneys, technology specialists, directors, and others to ensure effective communication.
- Assists with the development and maintenance of training-, practice-, and/or client-related documentation and materials as needed.
- Participates in the interview and selection process of members of IP Administration.
- Works with Director of IP Administration/Senior IPAM and training team on the orientation and integration process for new members of IP Administration.
- Works with the Director of IP Administration/Senior IPAM and/or others to determine and address departmental or firm initiatives (e.g. policies, procedures, new systems, training tools, etc.) and assists with the training of members of IP Administration.
- Mentors, coaches, or otherwise acts as a resource for members of IP Administration and other department members as needed.
- Provides coverage for other managers of IP Administration as needed.
- Responsible for performance evaluations and skills assessments, and assists with the professional development of members of IP Administration.
- Meets regularly with members of IP Administration and/or other individuals within the firm.
- Meets regularly with the Director of IP Administration/Senior IPAM to:
(a) participate in initiatives and pilot groups;
(b) propose, develop and implement new practices/procedures which impact IP administrators and implement those instituted by firm committees;
(c) communicate the most effective method of approaching daily, weekly, monthly, and yearly tasks;
(d) discuss ways to improve communication between IP administrators and attorneys/technology specialists/other firm departments;
(e) assess policies, procedures, software, and training to identify any necessary changes and/or improvements; and
(f) assess, develop, implement, and continually enhance processes and resources for IP Administration.
- Minimum of five years of work experience in the area of intellectual property, or combination of Bachelors’ Degree and two years of work experience in the field of intellectual property.
- Demonstrated success functioning in a demanding customer service-oriented environment.
- Exceptional oral and written communication skills and the ability to effectively communicate complex concepts and procedures.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Proven leadership ability.
- Strong critical thinking, interpretive, and problem-solving skills.
- Excellent organizational skills with meticulous attention to accuracy and detail.
- Substantial intellectual property expertise.
- Demonstrated ability to learn, retain, and apply policies and procedures in various circumstances.
- Ability to work with a team, which may involve cross training to provide similar support services to other functional areas in the department.
- Ability to independently create, compose, and edit written materials.
- Flexibility and capacity to respond calmly, efficiently, and effectively in stressful situations.
- Ability to maintain confidentiality of matters, information, and training assessments.
- Punctual and reliable.
- Commitment and dedication to maintaining and improving work quality excellence within the firm.
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Physical Demands: The firm will strive to provide reasonable accommodations, as requested, to enable an employee with a disability to successfully perform this position in our office setting. Frequent communication is an essential aspect of this position and employees must be able to exchange timely and accurate information in a variety of situations. This position may also encompass maintaining a stationary position for long periods of time (at least up to 50% of the workday) with occasional movement, as well as lifting and/or moving objects that weigh up to 25 pounds. Other essential functions may apply and employees working remotely have the same or similar requirements.
Work Environment: The office work environment of the firm is characteristic of the environment the job holder will encounter. In this typical office setting, an employee will encounter standard office equipment and any noise associated with that equipment. The noise level is usually quiet to moderate. The office setting of Wolf Greenfield requires the ability to manage multiple work priorities along with frequent interruptions.